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Religious Officials Say No
In a world where costumer service has taking the back burner to impersonal
recording devices with animatronics voices, it is nice to know that some one is
making the effort for costumer satisfaction. The growing amount of
dissatisfactory consumer relations is unlikely to die down anytime soon. The
convenience that electronic tech support and costumer service provides for
businesses that would rather employ less people undeniable. However, the
condition of costumer service technology must improve, if the electronic vendor
is to be a viable option for "good business" practices.
CryptoLogic, and online casino service provider, intends to do just that. The
casino company has recently announced plans to improve their costumer service
quality. Around the clock service is merely the beginning of the proposed plans to
increase the dialogue between online casino players and the service provider.
Streamline lining
their inquiry process seems to be the initiative being
adopted by the casino platform. It is not enough to provide costumer care for
individuals who are paying money for your service. The company also wishes to
decrease the amount of troubleshooting time for the costumer. A historical file
will be created for each costumer so that their personal needs will be
considered.
Costumer service for CryptoLogic must
become personal in order to insure
lifetime business from their internet gambling consumer. The service
improvements
are not being realized because the company expects a lot of problems with the
server. It is merely a means to provide the costumer with a competitive source
of internet gambling.
It is the company's contention that if the consumer is happy with all aspect
of the casino platform, that they are more likely to revisit and spend their money
there. Marrying the golden rules of good business with the new electronic
technology will more than likely spell success for the online casino.
CryptoLogic is introducing an IIS, or Interactive intelligence System, as a
means to assign costumers to the appropriate service representatives who will
best fit their needs. This will eliminate the costumer having to be transferred
several times during the phone call. Consumers who hear "that's not my
department", are less likely to hold the line and more over continue business
with companies whom they feel are careless.
The retention of players is just as important as attracting new ones and
CryptoLogic hopes to achieve success through balancing their costumer service
with their casino marketing.
-Current
Online Casino News-
-August
News-
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